Cancellations and Refunds

Shipping Policy

All products available on [storytellereditor] are digital downloads. Due to the nature of digital content, we do not offer refunds or accept cancellations once a purchase has been completed and the product has been downloaded. This policy is standard in the digital industry to prevent misuse

Exceptions

We understand that issues can arise. Refunds may be considered under the following circumstances:

Duplicate Purchase: If you accidentally purchase the same product more than once, please contact us within 7 days of the purchase date.
Technical Issues: If you experience a consistently reproducible error with the product files that cannot be resolved, please provide specific information about the issue. We will assess the problem and, if necessary, issue a refund

If you believe your situation qualifies for a refund under the exceptions listed above, please contact our support team at [Your Support Email Address] with your order details and a description of the issue.

Note:

It's important to read the product descriptions carefully before making a purchase to ensure compatibility with your software and that the product meets your requirements.

By clearly outlining your refund policy, you set proper expectations with your customers and protect your business from potential disputes.