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FAQ

💬 Customer Support | We're Here to Help!

👋 Hey there, Creative!

Whether you’re having trouble with a download, need help using a preset, or just want to say hi — we’re here for you. We’re real people (and editors too!) and we love helping our creative community succeed.

  • 💻 Are your LUTs and presets compatible with my software?
    Yes! Our products work with: LUTs – Premiere Pro, Final Cut Pro, DaVinci Resolve, After Effects Photo Presets – Lightroom (Mobile & Desktop) Transitions – Adobe Premiere Pro (.prproj format)
  • ⏱ I’m new to editing. Are your tools beginner-friendly?
    Absolutely! We include easy installation guides and short tutorial videos with every purchase.
  • 🔁 Can I redownload files if I lose them?
    Yes! Just message us with your order email, and we’ll reactivate your download link.
  • 📥 I didn’t receive my files!
    Check your email inbox and spam folder. Your download link is sent automatically after purchase. Still can’t find it? Contact us here and we’ll resend it right away.
  • 📦 What do I get when I purchase?
    Each product includes: Professionally crafted files (.cube, .xmp, .dng, .prproj) A quick installation guide (PDF or video) Lifetime access + future updates for free
  • 🎓 Are these suitable for beginners?
    Definitely! We design our tools to work for all skill levels. You’ll find installation guides and easy-to-follow tutorials. Need extra help? Just message us!
  • 🎥 Are your LUTs made for wedding videos?
    Yes! All our LUTs are tested and used in real wedding projects. We offer a variety of looks — romantic, natural, cinematic, moody, and more — perfect for wedding films and love stories.
  • 🔄 Do you offer refunds?
    Due to the digital nature of our products, we don't offer automatic refunds — but if you have an issue, let us know! We’re always happy to work with you to find a solution.
  • 🌍 Do you ship physical products?
    Nope — everything is 100% digital. That means instant download, no waiting, no shipping fees.
  • 🆘 I have a question that’s not listed here.
    No problem! Just send us a message through our contact form, email us at support@storytellereditor.com, or DM us on Instagram.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

📩 Contact Us

Need personal help? Reach out — we’re happy to assist!

We usually reply within 24 hours or less (often much faster).

🤝 Our Support Promise

At StorytellerEditor, you're not just buying digital products —

you're joining a creative community. We treat every customer like a collaborator. You create the magic, we just help make it easier.

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